| When it sends | Who receives it | You control it via | |
|---|---|---|---|
| Welcome | You add a student with the welcome checkbox ticked. Links your studio policy when one is published. | The student’s primary contact | The checkbox on Add a student’s review step |
| Lesson notes | You click Send Notes on a lesson | Each student’s Lesson details contacts | Notification groups |
| Booking confirmation | Someone books through a scheduling link. Includes a calendar invite. | The booker (you get a copy) | The link’s settings |
| Reschedule confirmation | A student moves a lesson through a reschedule link. Includes an updated calendar invite. | The student’s Lesson schedule contacts (you get a copy) | Sending or not sending the link |
| Policy update | You save a published policy and choose to notify | Active students’ primary contacts | The prompt on save; see Studio policy |
| Invoice | You send an invoice. Includes the PDF and any pay link. | The account’s billing contacts | The recipients on the invoice |
| Invoice reminder | Before, on, or after an unpaid invoice’s due date | The invoice’s recipients | Invoice reminders |
Emails Harness sends for you
Every email your students and families can receive, and where you control each one.
Harness emails your students and families on your behalf at a handful of moments. This is the full list: what triggers each email, who gets it, and where to control it.
Every one of these comes from your studio’s sending address (shown in Settings → Profile), and replies land in your real inbox. Nothing sends without one of the triggers above; there are no marketing emails to your students.