Students

People → Students lists everyone you teach. Adding a student also sets up who pays for them, so they’re billed from their first lesson. Each student’s page gathers their lessons, billing, contacts, and messages.

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Add a student

A short form sets up the student, their family, and who pays. Click Add Student → Manually Add, then: Harness creates a billing account for the primary contact, so the first lesson has someone to charge. Tick Add another student to go straight to a fresh form. The Hobby plan stops at 5 students; see Your plan. Students also arrive other ways:

• Families fill in your sign-up form. Add Student → Shareable Link copies its link.
• Make a student turns someone already in your contacts into a student.
• Create student adds one from a booking.

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Active, inactive, and pending

Every student has a status, and Harness works it out from their lessons, so you never set it.

• Active: on an upcoming lesson.
• Inactive: no upcoming lesson. They turn active again once you add them to one.
• Pending: signed up through your sign-up form, waiting until you approve or reject them. The tab shows how many are waiting.

A lock icon on an inactive student means your studio is over the Hobby plan’s limit; see Your plan.

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The student’s page

A student’s page puts everything about them in one place; click their row to open it. The sidebar shows their next lesson, their recurring charges, who pays under Paid by, and their contacts, with a star on the primary. The tabs hold the rest:

• Lessons: every lesson you’ve marked attendance for, with whether notes were sent, and a total count.
• Billing: who pays for the student under their billing rules, and their charges.
• Messages: every email sent about the student. See Message history.
• Contacts: the family and what each person is involved in. See Contacts.

A banner under the name flags anything to fix, such as no contact with an email, or Billing setup incomplete until you choose who pays. The ⋯ menu, or a right-click on the student’s row, holds every action. On a phone, the sidebar moves to a Details tab.

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Make a student inactive

Make a student inactive when you stop teaching them but want to keep their records. After their last lesson, choose Deactivate from the menu, and Harness takes them off every future lesson: their private lessons are removed, and group lessons go on without them. Their contacts, billing, and history stay. If they have recurring charges, the dialog lists them under End these recurring charges; untick one, like an instrument rental, to keep it billing. On the Hobby plan, inactive students still count toward your 5-student limit; see Your plan. To bring them back, choose Activate and save the lesson it opens. Deactivate shows only for a student with an upcoming lesson, since one without is already inactive.

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Delete a student

Delete a student to remove their personal details for good. Choose Delete student from the menu, then type their name to confirm. Their past lessons and charges stay in your records under a nameless “Student #xxxx”, so their account balance doesn’t change. Anyone connected only to this student, like a parent with no other students, is deleted with them, and the dialog names them first.

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What your families see

Families hear from you when a student joins. With Send welcome and portal invites to contacts ticked, the primary contact gets a welcome email with a link to sign in to the student portal, plus your studio policy when it’s published. Other contacts involved in the student’s lessons get a portal invite. The same emails always go out when you approve a sign-up. Deactivating or deleting a student sends the family nothing.

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FAQ