Inbox and notifications

When a family books, pays, or can’t make a lesson, or an invoice can’t go out, Harness adds a notification to your inbox. Many come by email too. Clicking one opens the invoice, payment, or calendar day it’s about.

What Harness tells you about

Every notification is one of these, and the last column shows which ones also come by email.

Notification	What it means	Also emailed
Billing run complete	What automatic billing created and sent that day.	No
Invoice couldn’t be sent	Harness held an automatic invoice as a draft, and the row says why.	No
Invoice not sent, Invoice still not sent	An automatic invoice failed to go out (one you send yourself shows any problem on screen).	No
Recurring charge not billed	A recurring charge was skipped, and the row says how to fix it.	No
New student submission	A family filled in your sign-up form.	Yes
Event scheduled	Someone booked a time through a scheduling link.	Yes
Event rescheduled	A family moved a time through a reschedule link.	Yes
<Student> can’t make their lesson	A family tapped Can’t attend in the portal. The row adds (late notice) when it’s inside your late-cancellation window.	Yes
Payment received	A family paid online.	Yes
Bank payment started	A bank payment began clearing.	Yes
Payment failed	A bank payment didn’t go through.	Yes
Dispute opened	A family disputed a card payment, and clicking opens Stripe so you can respond.	Yes
Dispute won, Dispute lost	A card dispute ended in your favor or against you, and Harness records the result.	Yes
Bank payment returned	A family’s bank returned a payment, which can’t be contested.	Yes
Bank payment return settled	The returned payment was taken from your Stripe balance.	Yes
$X refund bounced	A card refund came back, and the money is on the account again.	Yes
$X payment on a closed account, $X payment after closing	A payment arrived after you closed the account, and the row says whether any is left to refund.	Yes
Email address stopped working	Mail to someone is bouncing, so you can fix the address.	No
Subscription payment failed	The payment for your own Harness plan didn’t go through.	No

Problems with your Stripe account, like a disconnect, come only by email. The inbox is on every plan, so you always hear about sign-ups, Can’t attend, recurring charges, and bouncing email. Notifications for online payments, scheduling links, and automatic billing need the Professional plan.

The bell and the inbox

The bell is how you know something new has come in. Click Notifications, the bell at the top of the sidebar, to open your inbox (on a phone, it opens as a full page). A red dot on the bell means something arrived since you last looked, and opening the inbox clears it. The number beside the bell counts everything in your inbox, not just what’s new. On a computer, new items sit under New and the rest under Earlier, and next time it’s one list again. A red icon on a row means something needs you.

Dismiss and clear

Clicking a row takes you to what it’s about but leaves it in your inbox. To remove one, click the X on its row, or click Clear all at the top of the panel to remove every row. Removing is permanent, but it never changes the invoice, payment, or lesson it was about. The inbox shows your most recent notifications, so older ones move out of view.

FAQ

A family's card was declined. Why didn't I get a notification?

Declined cards don’t notify you, because the family can try again on the same pay page. Only a failed bank payment does.

Why didn't I get Billing run complete today?

It shows only on days Harness created or sent an invoice.

The bell says 12, but nothing is new. Why?

The number counts everything in your inbox. The red dot is what means something new. Dismiss old notifications to bring the number down.

I dismissed a payment notification. Did that undo the payment?

No. Dismissing only removes it from your inbox, and the payment stays on Transactions.

Can I turn off some notifications?

No, there are no notification settings. Dismiss the ones you don’t need.

​What Harness tells you about

​The bell and the inbox

​Dismiss and clear

​FAQ

What Harness tells you about

The bell and the inbox

Dismiss and clear

FAQ